Your Questions, Answered
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Aria Muse —— Where every stitch sings of elegance, and every piece celebrates her unique radiance.
Curated exclusively for the modern American woman, we blend timeless silhouettes with contemporary flair, crafting wardrobe essentials that transition seamlessly from boardroom meetings to evening soirees. Each garment is designed with meticulous attention to detail, premium fabrics, and a deep understanding of what makes her feel confident and beautiful. At Aria Muse, fashion isn’t just about clothing—it’s about embracing your inner muse and letting your style take center stage.
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I. Eligibility for Returns & Exchanges
Application Timeframe
Return or exchange requests must be submitted within 14 calendar days upon receipt of the order. Requests made after this period will not be accepted.
Product Requirements
All returned or exchanged items must be in brand-new, unworn, unwashed, and unironed condition, with all original tags, care labels, and dust bags intact.
Hygiene-sensitive items (e.g., undergarments, hosiery) and custom-made products are non-returnable and non-exchangeable, unless they arrive with quality defects.
The original packaging must be undamaged and free of stains to ensure the item is suitable for resale.
Required Documentation
A valid order number and clear photos of the product (including defect details, if applicable) must be provided when submitting the request.
II. Step-by-Step Return & Exchange Process
Submit Your Request
Send an email to our official customer service mailbox: info@theclothingthreadllc.com
Email Subject Format: [Return/Exchange Request] - Order Number - Full Name
Email Body Content:
Full name, phone number, and delivery address
Name, size, and quantity of the item(s) to be returned or exchanged
Reason for return/exchange (options: wrong size / dislike the style / quality issue / other)
Specific request (refund or exchange; if exchanging, specify the desired size/style)
Attachments: Order confirmation screenshot + clear photos of the product (including tags, full view, and details)
Request Review & Confirmation
Our customer service team will respond to your email within 1-2 business days to notify you of the review result.
Approved Request: The email will include the return address and a unique Return Merchandise Authorization (RMA) number. Please clearly mark the RMA number on the outside of the return package.
Rejected Request: The customer service team will explain the specific reasons. You may supplement the required materials and resubmit the request if needed.
Ship the Item Back
Please send the package within 3 business days after receiving the approval email. The shipping fee policy is as follows:
Quality-related issues (e.g., fabric damage, craftsmanship defects, wrong item/size delivered): Aria Muse will cover the return shipping cost. The fee will be reimbursed in the form of a gift card or store credit after we receive the package, provided you submit a valid shipping receipt.
Personal preference reasons (e.g., incorrect size selection, style dissatisfaction): The return shipping cost is to be borne by the customer.
We recommend using a traceable shipping service (e.g., USPS, UPS) and keeping the tracking number for reference to avoid package loss.
Warehouse Inspection & Processing
Our warehouse team will inspect the returned items within 2 business days upon receipt.
Inspection Passed: The refund or exchange process will be initiated.
Inspection Failed (items do not meet the return requirements): We will notify you via email, and the package will be shipped back to you at your own cost.
III. Refund & Exchange Processing Time
Refund Process
Once the inspection is passed, our customer service team will initiate the refund within 3-5 business days.
The refund will be credited back to your original payment method. The processing time depends on the policies of your payment provider (typically 3-7 business days for credit cards, 1-3 business days for PayPal).
Exchange Process
After the returned item passes inspection, we will process your exchange request within 3-5 business days.
The replacement item will be shipped out as soon as possible, and we will send a shipping confirmation email with the tracking number to you.
The delivery time for the replacement item is the same as our regular order delivery time, and no additional shipping fee will be charged for the exchange.
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Welcome to Aria Muse (“we”, “us”, “our”), an online women’s apparel retailer serving customers within the United States. By accessing, browsing, or purchasing products through our website [insert website URL], you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree with any part of these terms, please refrain from using our website and services.
1. Eligibility
You must be at least 18 years of age, or the age of majority in your state of residence, to place an order on our website. By using our services, you represent and warrant that you have the legal capacity to enter into binding agreements.
2. Order Placement & Acceptance
2.1 When you submit an order through our website, you are making a binding offer to purchase the selected products at the listed price, plus applicable taxes and shipping fees.
2.2 We reserve the right to accept or reject your order at our sole discretion. Reasons for rejection may include, but are not limited to, product stock unavailability, pricing errors, invalid shipping information, or suspected fraudulent activity.
2.3 We will send you an email confirmation once your order is successfully processed. A contract between you and Aria Muse is only formed when we dispatch the ordered products and send a shipping confirmation email.
3. Pricing & Payment
3.1 All product prices are displayed in US Dollars (USD) and are subject to change without prior notice. We reserve the right to correct any accidental pricing errors.
3.2 We accept major credit cards (Visa, Mastercard, American Express, Discover) and PayPal. Payment must be completed in full at the time of order placement.
3.3 You authorize us to charge the total amount of your order (including products, taxes, and shipping) to your selected payment method.
4. Shipping & Delivery
4.1 We ship exclusively within the United States. Shipping times and fees vary based on your location and selected shipping method, and will be displayed at checkout.
4.2 We are not responsible for delays caused by third-party carriers, natural disasters, customs issues (if applicable to territorial shipments), or incorrect shipping information provided by you.
4.3 Risk of loss or damage to products passes to you upon delivery of the package to the designated shipping address.
5. Returns & Exchanges
Our return and exchange policy is governed by the separate Return & Exchange Policy published on our website. For any return or exchange inquiries, please contact our customer service team at info@theclothingthreadllc.com.
6. Intellectual Property
6.1 All content on the Aria Muse website, including but not limited to logos, product images, text, graphics, and trademarks, is the exclusive intellectual property of Aria Muse or its licensors.
6.2 You may not reproduce, distribute, modify, or use any of our intellectual property without prior written permission from Aria Muse.
7. User Conduct
You agree not to use our website for any unlawful or prohibited purpose, including but not limited to:
Uploading or transmitting malicious software or harmful content
Attempting to gain unauthorized access to our website’s systems or data
Misrepresenting your identity or order information
Engaging in fraudulent transactions
8. Limitation of Liability
To the fullest extent permitted by applicable law, Aria Muse shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or purchase of our products, including but not limited to lost profits, data loss, or third-party claims. Our total liability for any claim related to a product or order shall not exceed the purchase price of the product in question.
9. Dispute Resolution
9.1 These Terms of Use shall be governed by and construed in accordance with the laws of the State of [insert your state, e.g., California], without regard to its conflict of law principles.
9.2 Any disputes arising from these terms or your use of our services shall be resolved through binding arbitration in [insert city/state] in accordance with the rules of the American Arbitration Association (AAA), unless you opt for small claims court for disputes within the court’s jurisdiction.
10. Modifications to Terms
We reserve the right to update or modify these Terms of Use at any time. Changes will be effective immediately upon posting the revised terms on our website. Your continued use of our website after changes are posted constitutes your acceptance of the revised terms.
11. Contact Information
For questions or concerns regarding these Terms of Use, please contact us at:
